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Sign in FAQ
I would like to know more about the new Identity service?

We've transitioned to a new identity service. If this is your first login post migration you can still use your exiting username and password.

On this screen enter your username and click next. Follow the instruction on the corresponding screen for a seamless login experience.

How do I register a New Account?

You can register a new account by clicking on the sign-up option on the sign-in/register screen.

An email will be sent to you to validate your email address.

I forgot my password. How can I reset it?

If using a social provider, you follow their instructions:

If you are logging in with an email address, use this “forgot password” option available on your password screen.

How can I switch my verification method?

You have the option to change you authentication method by selecting the “verify with something else” option.

Why am I getting emails from identity.tylerportico.com?

MunicipalOnlinePayments.com hosted by Tyler Portico, the “entry point” for many cloud applications and services developed by Tyler Technologies, Inc. If you chose to use an email address instead of a social provider for sign-in, it’s the identity services that handles your authentication and any management activities that require your email.

Welcome

Welcome to our online payments website!  

To create a log-in id you will need your Account Number (located on the top right corner of the bill) and the Last Payment Amount you made to your Utility Account. If you do not have a record of your last payment amount, you can call the Utility Billing Office during regular office hours at 415-508-2154.

If you are beginning service at a Brisbane address, you must contact our office at 415-508-2154 to create an account.  In most cases, a deposit and account activation fee is required to begin service.

The Utility Billing Department Regular Office Hours are:

M, T, Th:  8:00 am - 5:00 pm

Weds:      8:00 am - 8:00 pm

Fridays:    8:00 am - 1:00 pm